Working Together: Boundaries & Booking
Q: What is the cancellation policy?
A: I offer a 48-hour window for cancellations or appointment changes. After one complimentary change, a $75 fee applies to additional late changes. If frequent rescheduling becomes a pattern, we may need to revisit the arrangement. Please confirm your session at least 24 hours in advance.
Q: What are the acceptable forms of payment?
A: Payments can be made via Zelle or any major credit or debit card. Checks are not accepted.
Q: Is there a fee for the initial site visit?
A: Yes. For in-person projects, a site assessment is required before work begins. The fee is $100 and covers a walkthrough of your space, assessment of your needs, and determining the scope of work. This fee is separate from your project investment.
Q: When is payment due?
A: Payment is due on the day service is scheduled, unless otherwise arranged in writing.
Q: What if payment is late?
A: A 10% late fee is applied to any unpaid balance after 48 hours from the invoice date. Continued nonpayment may result in paused sessions or additional fees.
Q: Do you charge for travel or parking?
A: Yes. Travel outside my standard service area and any required paid parking are billed separately.
Q: What’s your weekend & holiday availability?
A: I typically reserve weekends and holidays for limited or project-based work. For larger projects, moves, or time-sensitive situations, weekend availability may be considered. Premium rates apply, and availability is not guaranteed.
Q: Will you be wearing a mask?
A: Yes. I wear a mask during all in-home sessions.
Q: Do you work in homes with firearms?
A: Yes. For safety, all firearms must be unloaded and securely stored prior to the session.
I do not work in environments where firearms are not properly secured.
RUSH PROJECTS & EXPEDITED REQUESTS
Q: Do you have a rush fee?
Yes. Rush fees apply to larger projects, including relocation support, booked with less than 7 days’ notice. This ensures I can responsibly prioritize your project without impacting other scheduled clients.
The 90 Minute Clarity Reset, may be available on shorter notice without a rush fee, depending on availability.
Rush fees for larger projects typically range from $160 to $500, depending on the timeline and scope.
FREQUENTLY ASKED QUESTIONS
Q: What’s the minimum I can book for a session?
A: Most sessions have a 4-hour minimum, with the exception of the 90-Minute Clarity Reset. This allows enough time to create meaningful, lasting progress in your space.
Q: Do your services extend beyond the local area?
A: Atlanta Metro Area: Travel within 40 minutes of Stockbridge is included. Surrounding areas are available with a travel fee.
San Francisco Bay Area: I continue to work with select clients in the Bay Area and travel in for those projects.
Travel Projects: I am also available to travel for larger or multi-day projects. Travel and accommodations are coordinated as part of the project.
Q: Are you insured?
A: Absolutely; I can provide you with the documents upon request.
Q: What do I need to do before you arrive?
A: Nothing at all. Please leave your space as it is so I can accurately assess your needs and create systems that support your real, everyday life.
Q: Do you clean?
A: No. I do not offer cleaning services.
My work focuses on resetting your space through intentional decluttering, light organizing, and energy alignment. Light tidying may happen as part of the process, but this is not a cleaning service.
Q: Whom will I be working with?
A: I work one-on-one with my clients. This is a collaborative process, whether in-home or virtual, so decisions feel clear, intentional, and aligned.
Q: Do you take before and after pictures?
A: Yes. I document before and after photos to capture the transformation of your space. With your permission, select images may be shared. Your privacy is always respected, and nothing is shared without your consent.
Q: Do you work with clients long-term?
A: Yes. Some clients work with me for a single session, while others continue over time as their space and needs evolve.