Have questions about working with a professional organizer or Home Reset Specialist? Find answers about booking, home reset services, decluttering, energy alignment, travel, payment, and what to expect when working with OCbyD in Henry County and South Metro Atlanta.
Working Together: Booking & What to Expect
Q: What is the cancellation policy?
A: I offer a 48-hour window for cancellations or appointment changes. After one complimentary change, a $75 fee applies to additional late changes. If frequent rescheduling becomes a pattern, we may need to revisit the arrangement. Please confirm your session at least 24 hours in advance.
Q: What are the acceptable forms of payment?
A: Payments can be made via Zelle, ACH, or major credit/debit card. Checks are not accepted.
Q: Is there a fee for the initial site visit?
A: For most in-person projects, a site assessment is required before work begins. The $100 assessment includes a walkthrough of your space, a discussion of your needs, and determining the appropriate scope of work. This fee is separate from your project investment.
Q: When is payment due?
A: Payment is due at the time of booking unless otherwise specified in your proposal or service agreement. Your project or session is not confirmed until the required payment has been received.
Q: What if payment is late?
A: A 10% late fee is applied to any unpaid balance after 48 hours from the invoice date. Continued nonpayment may result in paused sessions or additional fees.
Q: Do you charge for travel or parking?
A: Yes. I am based in Henry County, GA, and travel for select projects, including work in the San Francisco Bay Area. Travel fees and any required paid parking are discussed up front so there are no surprises.
Q: What’s your weekend & holiday availability?
A: I typically reserve weekends and holidays for limited or project-based work. For larger projects, moves, or time-sensitive situations, weekend availability may be considered. Premium rates apply, and availability is not guaranteed.
Q: Will you be wearing a mask?
A: Yes. I wear a mask during all in-home sessions.
Q: Do you work in homes with firearms?
A: Yes. For safety, all firearms must be unloaded and securely stored prior to the session.
I do not work in environments where firearms are not properly secured.
RUSH PROJECTS & EXPEDITED REQUESTS
Q: Do you have a rush fee?
A: Yes. Rush fees apply to larger projects, including relocation support, booked with less than 7 days’ notice. This ensures I can responsibly prioritize your project without impacting other scheduled clients.
The 90 Minute Clarity Reset, may be available on shorter notice without a rush fee, depending on availability.
Rush fees for larger projects typically range from $160 to $500, depending on the timeline and scope.
FREQUENTLY ASKED QUESTIONS
Q: What does a Home Reset Specialist do?
A: A Home Reset Specialist looks at what your home needs to better support the way you live. My work can include organizing and decluttering, move support and management, unpacking and new-home setup, home inventory, life transition support, and home energy alignment. Some projects are focused on one specific need, while others combine services based on what is happening in your home or life.
Q: What’s the difference between Unpacking & Organizing and Move-In Concierge?
A: Unpacking & Organizing gets your belongings unpacked, organized, and set up with functional systems. Move-In Concierge goes further, adding services like vendor and installation coordination, household stocking, and other details that get your new home fully settled.
Q: What’s the difference between Move Management and Move-In Concierge?
A: Move Management handles the planning and logistics of your relocation. Move-In Concierge focuses on the deeper setup of your new home after your belongings arrive.
Q: Can I book Unpacking & Organizing on its own?
A: Yes. Unpacking & Organizing can be booked as a standalone service after your belongings have been delivered.
Q: Can I book Unpacking & Organizing on its own?
A: Yes. Unpacking & Organizing can be booked as a standalone service after your belongings have been delivered.
Q: What is the minimum investment for in-home services?
A: Most hands-on in-home services have a four-hour minimum, starting at $600. The 90-Minute Clarity Reset is a separate focused service offered at its listed price. Specialized services and larger projects are priced according to scope. Published rates and service minimums are fixed.
Q: Do your services extend beyond the local area?
A: Henry County & South Metro Atlanta: Travel within 40 minutes of Stockbridge is included. Surrounding areas are available with a travel fee.
San Francisco Bay Area: I continue to work with select clients in the Bay Area and travel in for those projects.
Travel Projects: I’m also available for select larger or multi-day projects nationwide. Travel and accommodations are coordinated as part of the project.
Q: Are you insured?
A: Absolutely; I can provide you with the documents upon request.
Q: Do you offer home inventory services?
A: Yes. I offer home inventory options ranging from a self-guided digital tracker to guided setup and comprehensive inventory documentation. Services can support insurance preparation, estate planning, collections, relocation, and simply maintaining a clear record of what you own. Visit the Home Inventory page to compare options.
Q: What do I need to do before you arrive?
A: Nothing at all. Please leave your space as it is so I can accurately assess your needs and create systems that support your real, everyday life.
Q: What is home energy alignment?
A: Home energy alignment focuses on how a space feels as well as how it functions. I pay attention to areas that feel heavy, stagnant, unsettled, or disconnected and look at what may be contributing to that, from clutter and placement to the energy a space may be holding. Depending on the home and your preferences, the process may include intuitive decluttering, repositioning items, energetic clearing, and other methods intended to help the space feel more settled and supportive.
Q: Do you clean?
A: No. I do not offer cleaning services. My work focuses on home resets, organizing and decluttering, move support, home inventory, and home energy alignment.
Q: Whom will I be working with?
A: You’ll work directly with me. For larger projects, I may bring in additional professional organizers to help keep the project moving efficiently. I remain your primary point of contact throughout the process.
Q: Do you take before and after pictures?
A: Yes. I document before and after photos to capture the transformation of your space. With your permission, select images may be shared. Your privacy is always respected, and nothing is shared without your consent.
Q: Do you work with clients long-term?
A: Yes. Some clients work with me for a single session, while others continue over time as their space and needs evolve.