POLICY QUESTIONS
Q: What is the cancellation policy?
A: I wholeheartedly understand—sometimes, life is doing the most. That’s why I offer a 48-hour grace period for any cancellations or changes to your appointment. However, a $75 fee will be incurred after the second hiccup. Don’t worry, though; if you or a family member falls ill, I’ll give you a free pass. If I notice a pattern of (3) changes or cancellations, I might have to reconsider our arrangement. Let’s be sure to confirm your session at least 24 hours ahead. I’m all about making this work for you.
Q: What are the acceptable forms of payment?
A: I’m all about making things easy around here. So when it comes to payment, I love it when you take care of that on the day of booking (or how we’ve arranged payment). You can use Zelle, bank transfer, or any major credit card. Heads up, I had to bid checks adieu.
Q: Do you have a rush fee?
Depending on how quickly you need your relocation/move to take place, there will be a rush fee.
FREQUENTLY ASKED QUESTIONS
Q: What’s the minimum I can book for a session?
A: To really get into the rhythm of things, you’ll want to carve out a minimum of 4 hours. After all, every great journey deserves a little time to unfold, don’t you agree?
Q: Do your services extend beyond the local area?
A: I call San Leandro home, but I’m no stranger to the greater Bay Area. For journeys that take me further (round trips exceeding 1.5 hours), I apply a reasonable fee to keep services running smoothly.
Q: Are you insured?
A: Absolutely; I can provide you with the documents upon request.
Q: What do I need to do before you arrive?
A: Nothing! Leave your space as is–lived in as need to see what I’m working with to make the most accurate assessment. I am a a judgment-free zone, so don’t worry. I’m here to help.
Q: Do you clean?
A: Ah, while both organizers and cleaners possess the remarkable ability to enhance the charm of your space, our roles are quite distinct. As an Organizer, my expertise lies in creating order and enhancing functionality rather than tackling the cleaning itself. However, if you are intrigued by the prospect of refresher sessions, we can chat about that service!
Q: Whom will I be working with?
A: I like to work one-on-one with clients, but we get it–you have a lot going on and aren’t always available to physically be present. Whether you’re a quick ping away or in the next room, I will achieve the vision no matter the distance.
Q: Do you take before and after pictures?
A: Absolutely! Who doesn’t love a stunning transformation reveal? I enjoy capturing the ‘before’ and celebrating the ‘after.’ I sometimes showcase these transformations on my social media platforms and website, always with complete discretion—your name will only be mentioned if you’re comfortable with it. If this isn’t your preference, let me know, and I’ll respect your wishes.