Working Together: Boundaries & Booking
Q: What is the cancellation policy?
A: I offer a 48-hour grace period for cancellations or appointment changes. After one complimentary change, a $75 fee applies to additional late changes. If frequent rescheduling becomes a pattern, we may need to revisit the arrangement. Please confirm your session at least 24 hours in advance.
Q: What are the acceptable forms of payment?
A: Payments can be made via Zelle, bank transfer, or any major credit card. Checks are not accepted.
Q: Is there a fee for the initial site visit?
A: Yes. For in-person projects, a site assessment is required before work begins. The fee is $100 and covers my time to walk through your space, assess your needs, and determine the scope of work. This fee is separate from your project investment and is discussed during our initial consultation.
Q: When is payment due?
A: Payment is due on the day service is scheduled, unless otherwise arranged in writing. This keeps scheduling clear and ensures sessions run smoothly for everyone.
Q: What if payment is late?
A: A 10% late fee is applied to any unpaid balance after 48 hours from the invoice date. Continued nonpayment may result in paused sessions or additional fees.
Q: Do you charge for travel or parking?
A: Yes. Travel outside my standard service area and any required paid parking are billed separately. This simply covers the cost of getting to and from your space, so our time together stays focused on the work.
Q: What’s your weekend & holiday availability?
I typically do not book sessions on Saturdays or Sundays, and holiday appointments are considered premium bookings. If weekend or holiday support is required, additional fees apply, and availability cannot be guaranteed.
Q: Will you be wearing a mask?
A: Yes. I wear a mask during all in-home sessions to maintain a healthy, respectful environment for everyone involved. It may come off briefly when I’m hydrating or eating, but otherwise it stays on. If this policy doesn’t align with your needs, we may not be the best fit, and that’s okay.
Q: Do you work in homes with firearms?
A: Yes. For safety, all firearms must be unloaded and securely stored prior to the session.
I do not work in environments where firearms are not properly secured.
RUSH PROJECTS & EXPEDITED REQUESTS
Q: Do you have a rush fee?
Yes. Rush fees apply to larger projects, including relocation support, booked with less than 7 days’ notice. This ensures I can responsibly prioritize your project without impacting other scheduled clients.
Short sessions, including the 90 Minute Clarity Reset, may be available on shorter notice without a rush fee depending on availability.
Rush fees for larger projects typically range from $160 to $500, depending on the timeline and scope.
FREQUENTLY ASKED QUESTIONS
Q: What’s the minimum I can book for a session?
A: Most sessions require a 4-hour minimum, with the exception of the 90-Minute Clarity Reset. This ensures there’s enough time to create meaningful, lasting progress in your space.
Q: Do your services extend beyond the local area?
A: Yes. I am based in the Atlanta Metro Area and also take on select projects in the San Francisco Bay Area.
• Atlanta Metro Area: Travel within 30 minutes of Stockbridge is included. Surrounding areas are available with a travel fee.
• San Francisco Bay Area: Projects require advance planning. Travel and accommodations are coordinated as part of the project.
Q: Are you insured?
A: Absolutely; I can provide you with the documents upon request.
Q: What do I need to do before you arrive?
A: Nothing at all. Please leave your space as it is so I can accurately assess your needs and create systems that support your real, everyday life.
Q: Do you clean?
A: No. I do not offer cleaning services.
My work focuses on resetting your space through intentional decluttering, light organizing, and energy alignment. Light tidying may happen as part of the process, but this is not a cleaning service.
Q: Whom will I be working with?
A: I work one-on-one with my clients. This is a collaborative process, whether you’re present in the space or working with me virtually. We stay connected throughout, so decisions feel clear, intentional, and aligned.
Q: Do you take before and after pictures?
A: Yes. I document before and after photos to capture the transformation of your space. With your permission, select images may be shared on my website or social media. Your privacy is always respected, and nothing is shared without your consent. If you prefer your space to remain private, just let me know.