Have a Question? What Are The Policies? Answers Below.
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Q: What is the cancellation policy?
A: I truly value your time as well as mine and understand that “life happens”. With that being said, there must be at least 48 hours notice for cancellations/changes. Multiple cancellations/changes (2) will result in a $75 fee. There will be one waived fee allowed per household (client or member of the household is sick). Three (3) cancellations/changes may result in the contract becoming null and void. Session(s) must confirmed at least 24 hours in advance.
Q: What are the acceptable forms of payment?
A: Payment is appreciated the day of service(s) rendered, unless otherwise pre-arranged. Cash or check is preferred, but PayPal and Venmo are accepted. If using PayPal there will be a 2.75% fee.
FREQUENTLY ASKED QUESTIONS
Q: What is the minimum number of hours for a session?
A: The minimum is 3 hrs. (As with any project, you need to learn your way around and get in a good rhythm.)
Q: Do you travel and is there a fee?
A: I am Menlo Park-based and service the greater Bay Area. Outside of the Bay Area or in a different state? There may be a travel fee incurred for work done at sites beyond a reasonable distance from my place of business.
Q: Are you insured?
A: Yes; documentation can be given upon request.
Q: What do I need to prepare before you arrive?
A: Nothing! No need to clean up before hand, as I need to see what we are working with. You are in a judgement-free zone, so don’t worry. I’m here to help.
Q: What if items need to be rented or organizational tools need to be purchased?
A: If additional equipment is needed, the client will need to purchase/rent said item(s) ahead of time. Organizational tools will also need to be purchased by the client. I can shop for items for a $25/ hr fee (covers toll and travel to and from stores). This will be in addition to my hourly rate while in the store(s).
Q: Do you clean?
A: Though organizers and cleaning services do make your space look wonderful, my goal is to set you up with tools for the long haul. I do not clean, but if you would like to setup refresher sessions that can be discussed and arranged.
Q: Do you take before and after photos?
A: I like to keep a record of all jobs preformed. I use them for promotional materials, post them on social media (without names unless previously agreed upon) and on my website. If you are uncomfortable with with these terms, please let me know beforehand. I also have a release form.
Q: Who will I be working with?
A: I work with clients one-on-one. I will teach you techniques and ensure you have the knowledge and tools to keep your tailored system going. With bigger projects, I might need to bring in another set of hands (This would be discussed beforehand).