Have a Question? What Are The Policies? Answers Below.
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Q: What is the cancellation policy?
A: I truly value your time as well as mine and understand that “life happens”. With that being said, there must be at least 48 hours notice for cancellations/changes. Multiple cancellations/changes (2) will result in a $75 fee. There will be one waived fee allowed per household (client or member of the household is sick). Three (3) cancellations/changes may result in the contract becoming null and void.
Q: What are the acceptable forms of payment?
A: Payment is due the day of service(s) rendered, unless otherwise pre-arranged. Cash or check is preferred, but PayPal and Venmo are accepted. If using PayPal there will be a 2.75% fee.
FREQUENTLY ASKED QUESTIONS
Q: What is the minimum number of hours for a session?
A: The minimum is 3 hrs. (As with any project, you need to learn your way around and get in a good rhythm.)
Q: Do you travel and is there a fee?
A: I am Menlo Park based and service the greater Bay Area. I will drive up to an hour each way. Outside of the Bay Area or in a different state? Yes, a fee will apply (I do frequent Miami and will post those dates as they come up).
Q: What do I need to prepare before you arrive?
A: Nothing! No need to clean up before hand, as I need to see what we are working with. You are in a judgement-free zone, so don’t worry. I’m here to help.
Q: What if items need to be rented or organizational tools need to be purchased?
A: If additional equipment is needed, the client will need to purchase/rent said item(s) ahead of time. Organizational tools will also need to be purchased by the client. I can shop for items for a $25/ hr fee (covers toll and travel to and from stores). This will be in addition to my hourly rate while in the store(s).
Q: Do you clean?
A: Though organizers and cleaning services do make your space look wonderful, my goal is to set you up with tools for the long haul. I do not clean, but if you would like to setup refresher sessions that can be discussed and arranged.
Q: Do you take before and after photos?
A: I like to keep a record of all jobs preformed. I use them for promotional materials, post them on social media (without names) and on my website. If you are uncomfortable with with these terms, please let me know beforehand.
Q: Who will I be working with?
A: I work with clients 1- on -1 . I will teach you techniques and ensure you have the knowledge and tools to keep your tailored system going. With bigger projects, I might need to bring in another set of hands (This would be discussed beforehand).